Chantelle Fashion LTD protects your privacy. We will never sell or give any identifiable information about you to any third party without your approval. If you e-mail comments to us we may use them for editorial purposes or in promotional advertising and/or marketing materials.

Payment Information- Payment options. For your shopping convenience, Chantelle Fashion LTD accepts American Express, Discover, VISA and MasterCard.

Contact us as soon as possible if you wish to cancel or modify your order. The quickest way to reach us is by phone.

* Please note that once an item has been shipped, an order cannot be cancelled or modified. *

We do not offer traditional exchanges. We suggest placing a new order prior to returning your original order; this ensures that we don’t run out of your product or size while the return is in transit.

All return shipping costs are the responsibility of the customer.

Our products are well-packaged to withstand damage during shipping.  If your box looks damaged upon delivery, take a photo of the box before opening. If you find that the product is damaged inside, contact us immediately.

Our online security system is built for your protection and is one of the safest in the industry.  We continually enhance our systems to ensure your shopping protection and satisfaction. We have an A+ rating from the Better Business Bureau and have a 5-star rating with Google.

No credit card information is retained after a transaction is completed and all personal or email information is used for internal business purposes only.

US Customers will be charged in USD.

All customers outside of US will be charged in USD.

Yes we do custom sizing for select blankets, rugs, pillows and coats! Contact us to find out about custom sizing on a specific item.

Yes, we guarantee that all personal data will be kept private and confidential. We will never give out any of your personal data without your authorization.

We only sell new products and take great pride in the pieces we do sell.  The materials used in a product will be clearly indicated in the product name and description. It is indicated what type of fur is being used, or if the product is made from faux fur.